[Michele]

Please permit me to vent here. As one of the first owners of the Sony Reader, I'm about ready to toss it out and buy a Kindle or something.

I started out with a 500, upgraded in a Sony exchange offer to a 505, and somehow in the process a bunch of books I purchased at the Connect site have gone missing in my account and therefore on my reader, because I downloaded my previous purchases from the Sony website. I have only just now noticed some missing books, and to make it worse, the site software won't let me view a listing of all my purchases so that I can verify whether anything else is missing.

Attempts to resolve this have been impossibly frustrating, taking an hour to communicate the problem with the folks in India who provide a layer of non-help to a flawed system. At the end of the hour I got a reference number and a promise that a "real representative" would be in touch with me in a couple days. Of course, no one has. I'm calling back now, handy reference number in hand, asking what the holdup is, and have now been on the phone for another 45 mins *so far*, assuming that I'm on hold and not disconnected.

The solution is simple: there's an existing bundle available, just credit me with the amount and I'll buy it. Then send me a list of all my transactions and I'll compare it to what's available to me to see if there are more missing books.

I'm being told now that they're working on this terribly complicated problem and will call me back, hahaha.

I have a substantial investment in the books and devices, but I think I may dump the whole thing due to their terrible Customer Service. Not a good business model!