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I had the same problem until today. After repeated email exchanges (all polite) restatng the problem over and over, SONY finally went in to the database and fixed their internal pointers (?) so that when I downloaded the book I purchased I actually got the book I purchased. This took 3 weeks. Today, it downloaded a different wrong book, but a second attempt downloaded the correct book for the first time. They obviously have some work to do on their enterprise applications.
I've only had this problem with one book. All the others I've purchased to date downloaded properly.
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