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Name me a company where things NEVER goes wrong... Hey why do you think secrecy in big company exists ? Don't say anything, if things goes wrong, customers won't know it anyway.
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Eowyn, there's no necessity to name *any* other company here. This is the Cybook/Bookeen thread.
I don't mind Sony's, Amazon's or any other E-Ink reader company's customer support. I'm just interested in Bookeen finally communicating with us customers (writing down a feature list in a blog entry - as announced -, can't be THAT difficult or time-consuming, honestly!).
And simply delivering a firmware update promised quite some time ago.
I would buy another reading device from Bookeen, but just after checking ALL features and double-checking them again to be sure they are actually present AND working. And I'd wait for the first reviews.