Quote:
Originally Posted by ser1us
Well, I'm really upset right now about Bookeen.
A little update:
Since two weeks I try to reformat my Cybook (my Cybook isn't able to read any data from the internal 512mb anymore, no pics, music whatever). They were not able to solve my problem and they don't give me a firmware to re flash my device.
I sent the last mail one week ago but still no answer, I don't know how they handle their firmware builds, but from my programmers point of view it's a disaster...
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Have you ever tried to return the CyBook to the shop where you've bought it?! Normally if there's something wrong within the first few weeks I'd go/call/write to the shop I've bought the device and ask for a replacement.
In your case the device has not fullfilled all the advertised features (handbook in MOBI/PRC but not readable, not all formats working) and is not working properly. I'd ask for a replacement or my money back.
As far as I know Weltbild (I'm from Austria), they're nice people and surely try to help you solve your problems!
