Quote:
Originally Posted by nekokami
Start writing a novel? Develop a computer game (or learn to program, if you don't know how already?) Enroll in an online class?
I came to the conclusion years ago that if my employer can't keep me busy, my responsibility to remedy that in my employer's favor only goes so far. You've tried to help with the backlog. You've offered to go out into the field and help with work orders. You aren't being permitted to do that, and there isn't enough work in your official job description to keep you busy. I get the sense your workplace won't really reward innovation, e.g. developing a new system to track work orders or something else related to your workplace. So you might as well find some other productive thing to do with your time.
When I was a computer operator on the graveyard shift, I used to do all my programming homework during my shift, between mounting tapes and loading paper into the printers. I got a lot done that way, and as long as I got my other work done, there was no cause for complaint. And being productive helped me to be less cranky. 
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I had a sit down with the boss on Friday and we went over my job description. I pretty much told her I was really dissappointed in the position and never would have accepted it if I had known I was to be treated like a clerk. I told her that I viewed myself as a "telecommunications professional" and asked her how she would feel if she had transferred into another position just to be parked at a desk and not allowed to utilize her skills. it appeared to be very eye opening for her and she indicated that she had not realized the impact of the job was. I am to re-write my job description, what I feel I should be doing and we will meet again in 2 weeks.
I feel a LOT better!