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Originally Posted by GeoffC
My original Cy was sent back at their request to see if they could 'find' anything wrong with it - despite numerous requests they refused to feedback what faults they had found .... - they just sent a new one without warning - .....
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That's weird. I wonder why i paid for replacement when some other didn't.
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Last Tuesday 12/05 I sent my broken Cybook to Bookeen using DHL. Today when I arrived at work, I already received the repared Cybook. That's less than one week folks !! Ok, shipments Paris/Brussels don't take too long but even so ....
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that was faster than my france to france shipement. Post when on strike, and bookeen waited for my "go". I did recieve an email telling me my package was gone (oh, probably though the order system that was used for paiment)