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Yes, Amazon is that way. I'm sorry that happened to you. Back in 2004 and 2005 (pre Kindle) Amazon used to sell ebooks in various formats. I bought quite a few books in LIT format to read on my PDA with Microsoft Reader. Those books do not appear in my Kindle library and Amazon never answered my emails asking about it. Luckily I had them backed up on my computer and was able to save them. I learned never to trust any ebook seller again.
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