Thread: Cybook replaced
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Old 05-18-2009, 08:30 AM   #3
GeoffC
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Posts: 27,599
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Join Date: Mar 2008
Location: Scotland
Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW
Quote:
Originally Posted by WDecraene View Post
Last Tuesday 12/05 I sent my broken Cybook to Bookeen using DHL. Today when I arrived at work, I already received the repared Cybook. That's less than one week folks !! Ok, shipments Paris/Brussels don't take too long but even so ....

Funny thing though: as far as I could tell only the screen was broken (so shouldn't be covered under the warranty) but they sent a completely new cybook (still have to check firmware version etc. ...) without a word of explanation of why I got a completely new one. The way it's supposed to work, they first ask you for an approval before they start reparing - they didn't do that in this case. Anyone else with that experience ?
Yep - they took mine, said they would be looking into a "problem" - then without warning a new one arrived by courier......
I never did get any feedback as to what the fault was - but a 'new' firmware issue followed, coincidently, a short while later.....
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