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I was going to suggest what zelda and dixie already did- contact FW directly. I hope you can get it figured out, because the sony is an awesome machine! Like you, I didn't ask for one, and I was actually a bit miffed my husband bought one for me (me having never expressed interest in ebooks before), but now I'm so thankful. best purchase ever!
I also was going to suggest what abfabgab said-- almost all the books I read come free from the local library or this site (check out all the free books!) or feedbooks.com (more free books!). I use both feedbooks and epub and have had great success with both.
Enjoy your reader! I hope it ceases to be frustrating for you and begins being great fun. It was really sweet of your son to purchase one for you!
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