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I think a few of the very early Paperwhites had both 3G and WiFi, but I have no idea which generations are which anymore. If their device was manufactured after 2012, it should still be supported. If so, sometimes there are hoops to be jumped through when providing a password for the registration process (especially if you have 2FA enabled on your Amazon account).
Entering your regular password followed directly by the one-time 2FA code sent to your phone or email is one of the suggestions given when trying to register older (but still supported) devices.
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