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A few years ago, I contacted them about a failing battery on an InkPad 3. They got back to me quickly, had me run a simple test and agreed to replace the battery. They arranged courier collection from my house, transport to the repair facility, battery replacement and delivery back to me. All at no cost.
I should mention that this was an Amazon Warehouse purchase so not technically a new device - they still honoured the warranty.
Excellent customer service.
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