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Originally Posted by columbus
Presumably you have not forgotten to register both your copy of DE and your 505 with your DE (Adobe) account?
I have bought books from WHS with no problems, but you must download into DE. Also plenty of other places to buy who have fast & helpful cust. S.
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Yes I have registered everything properly and I did download the book that worked into DE. The one that didn't work (Nation) is a fault on their side which they have acknowledged. The second person I spoke to at Waterstones said that they had been notified by a number of customers that this particular book isn't working, which does beg the question as to why they still have it for sale.
I emailed WHSmith again today and they are unable to give me any idea as to when it will be working again. They are very courteous in their emails though:
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Originally Posted by WHSmith
Thank you for providing that information. Unfortunately this issue isn't just a corrupt download or broken URL. We will notify you once this title has been correct. We are sorry for the trouble and thank you for your patience. Please let us know if we can provide further assistance
or information. Thank you.
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