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Originally Posted by Beena;
Hi there. I had exactly the same problem. I treated myself to a PRS-505 and read a few of the free books that came with it but wanted to buy Nation by Terry Pratchett. I bought it from Waterstones only to have it fail. I telephoned customer services and they were absolutely dreadful! The girl I spoke to had no clue what I was talking about and kept putting me on hold whilst she spoke to her supervisor.
As this was my first experience of buying an eBook I was extremely disappointed and it has marred the experience somewhat. I also bought another book from WHSmith at the same time as Nation and that downloaded fine, but when I transfered it across to my reader the Adobe Digital Editions software said that there may be some small errors in it. Not the best experience so far. I love the hardware but buying books has been total crap for me so far.
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Presumably you have not forgotten to register both your copy of DE and your 505 with your DE (Adobe) account?
I have bought books from WHS with no problems, but you must download into DE. Also plenty of other places to buy who have fast & helpful cust. S.
I agree! I found Waterstones customer service useless to the point of being insulting. I think the call center staff are contracted out, they have no idea what they are talking about and no power to do anything.