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I agree with you tcv, My problem is not with the Reader as a product and as a new experience, my problem is indeed with Sony. Mainly in the area of 1) sonystyle.com ordering process (still messed up ordering status); 2)poorly writing Connect software; 3) Lock of support of this product, I still don't know what is the category of the Reader amount the choices Sony gives me; and 3)Sony's quality control of the Reader. If I didn't have any of my problem, I would give rather glowing review indeed. Because of Brand name Sony product carries, we generally hold it for a higher standard, and most of us are willing to pay higer price for it's products. I can't help but compare Sony with Apple in terms of Ipod and Reader. Granted that the Reader also incorportate e-ink, which still at it's early stage and early potential. So some failures are expected for us early adaptors. If the failure rate is low, then what is Statistic that I get the short end of the stick, I guess the chance of getting one bad product has no bearing of getting the next one, the serial numbers are about 3000 units apart, so I don't thing the two are siblings.
I would be happier if Sony can provide a more direct path to us early adaptors, not some electronic voice behind the supportline.
On the somewhat technical side, I think the white line is due to a malfunction in the controller chip, which drives the e-ink display. And on the Reader Connect issue, all I can think of is some USB/digital problem that connect sw failed to authenticate. Maybe it's a security issue. I'm just guessing here. My only debate is whether or not I should lug my notebook with me when I'm returning my Reader tonight so I can check out the next Reader( if still available) or just patiently wait until Rev2 of the Reader and Rev100 of the connect software to come out before I take another plounge. What do you guys think?
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