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MaxIsAvailable · Today, 05:05 AM

I am new to this forum, so please be gentle with me.

I have a couple of epub files which I converted to AZW3 a few days ago using Calypso (v9.5).
When I loaded them onto my Kindle (v5.19.2) and opened them, they both raised a text box containing An error occurred (followed by a smug Amazon suggestion which is no help at all). As a baseline, I tried a third file - converted, loaded and opened in the same way, it worked with no problem.

Initially, I intended to report a conversion failure in relation to the first two files. But then I learned that Kindle users were reporting problems with the v5.19.2 firmware, and it occurred to me that it may be a better choice to wait a while to see if some of these issues are resolved. Which in turn may make my error message go away.

Could I have some advice please.

Today, 05:05 AM	#1
MaxIsAvailable Junior Member Posts: 2 Karma: 10 Join Date: Mar 2026 Device: Kindle (11th generation, 2024 release)	Report conversion error or not? I am new to this forum, so please be gentle with me. I have a couple of epub files which I converted to AZW3 a few days ago using Calypso (v9.5). When I loaded them onto my Kindle (v5.19.2) and opened them, they both raised a text box containing An error occurred (followed by a smug Amazon suggestion which is no help at all). As a baseline, I tried a third file - converted, loaded and opened in the same way, it worked with no problem. Initially, I intended to report a conversion failure in relation to the first two files. But then I learned that Kindle users were reporting problems with the v5.19.2 firmware, and it occurred to me that it may be a better choice to wait a while to see if some of these issues are resolved. Which in turn may make my error message go away. Could I have some advice please.