I sent a message to Kobo telling them that I understood their price match policy and asked them why they required a purchase before a price match. Wouldn't it be easier all around for them to just match prices? Their response was to send me a copy of their price match policy which I had already said I understood. So there was no rationale in their response as to why they required a prior purchase before price matches. It would have been so much easier and faster to just do a price match prior to the purchase, but perhaps that is the reason for the runaround. Perhaps they base this policy on the belief, correct I am sure, that most people will not bother.
Here is the content of their response:
Hi,
Thank you for contacting Rakuten Kobo.
The following are the terms and conditions of Kobo's Price Match policy.
If, within seven (7) days after your purchase from Kobo of an eBook or audiobook, you find that same product advertised for sale by a competitor at a lower price, Rakuten Kobo Inc. will issue a credit to your Kobo account for the difference in cost between the two items, plus an additional 10% of the original Kobo price paid.
To qualify:
You must complete the required information and submit your price-match request using the provided form within seven (7) days of purchase;
The advertised product must be identical to the purchased product (same ISBN for eBooks, or same volume and issue for digital magazines);
The product must be priced in US dollars and include all fees, costs, and other charges;
The product must be sold by an authorized retailer located within the U.S.;
The product’s price must not be lower due to an advertising error; misprint; combination promotion (e.g., gift with purchase); after-sale rebate offer; or preferred-customer, or other similar discount.
The account credit is not redeemable for cash. There is a limit one credit per item.
We will endeavour to verify and issue account credits within three (3) business days of an authorized request. Account credits will only be provided to the account holder who made the original purchase.
Rakuten Kobo Inc. reserves the right to cancel or withdraw a refund at any time, if it determines in its sole discretion that the requester has violated these terms, including through any fraudulent or misleading activity. Rakuten Kobo Inc. reserves the right to limit quantities, or change or cancel this offer at any time.
Kobo's Price Match Guarantee is available to customers in Australia, Canada, New Zealand, the United Kingdom and the United States. To request a price match, visit the Price Match page here.
Please reply to this email with anything related to this request.
For inquiries big and small please visit us at https://help.kobo.com