My first Kindle2 purchased in March had battery issues and Whispernet issues. This week I got a replacement Kindle2. It still has the battery and Whispernet issues, and the screen fades in direct sunlight, which the first Kindle2 did not do. I called Amazon Support to complain and was told that all e-Ink screens fade in direct sunlight. I answered this by telling the guy my Sony PRS-505 has the same e-Ink screen and does not fade in sunlight, nor did my first Kindle2. He again repeated his claim and same as said there was nothing they could or would do about it. I lowered my voice and demanded to speak with his manager. He said he would check to see if the manager was available and put me on hold for a few minutes. When he came back he said his manager was busy, but he would go ahead and send me yet another replacement. I told him that was fine but that I wanted a new unit and not some old returned unit. I mentioned that the forums talked about earlier Kindle2 problems with screen fading that have now apparently been fixed, so I wanted a new unit. He told me I would get a refurbished unit--period. I finally agreed but said that it better work. He hung up on me at that point...

I called Amazon Support again, got a different person, and quickly explained what was happening and that I had been hung up on. She was really nice and processed my order for the second replacement Kindle2.

I am now quite upset with Amazon as my first Kindle2 was a brand new unit, was only 6 weeks old when replaced, and got replaced with a refurbished POS. Now my second replacement is coming and it will also be a refurbished unit. That is a terrible way to treat customers.

And in case you are wondering--my Sony PRS-505 is hands down a better reader than the Kindle2. No more Kindles will be in my future.