MobileRead Forums - View Single Post - Clara BW Clara BW Touch Detection Problems

cewood · 02-20-2026, 09:18 AM

I’m a recent Kobo convert after spending ~16 years in the Kindle ecosystem. The removal of the ability to download Kindle books from Amazon’s website was the final straw for me, along with the continued hardening of Kindle firmware against jailbreaks and De-DRM.

I picked up a Clara BW because I like the form factor, which is almost identical to my Kindle 11th Gen Matcha. Unfortunately, that’s where the similarities seem to end. The reading and interaction experience on the Clara BW has been very frustrating compared to what I’m used to coming from a Kindle.

Similar to other reports here and elsewhere, my Clara BW frequently misinterprets touch inputs. When trying to create an annotation, it often registers a page turn instead. Other times it doesn’t register anything at all, and after several attempts it may either register the annotation or trigger an unintended page turn. Even with tap-to-turn disabled, annotation attempts are sometimes ignored entirely, which makes the experience quite frustrating.

I’ve tried factory resets, manual resets, and the usual troubleshooting steps, but the issue persists. I’m hesitant to request a replacement because I’ve seen reports of similar behaviour on replacement units.

My suspicion is that this may be a software-level touch interpretation issue rather than hardware, particularly given reports that there are two hardware variants of the Clara BW and that the issue seems concentrated in one of them.

Has anyone else experienced this problem? Does this sound like a known firmware issue, or more likely a hardware problem? I’m trying to determine whether it’s worth pursuing a replacement or waiting for a software update.

My Clara BW is a P365 variant, running the 4.44.23552 firmware version.

02-20-2026, 09:18 AM	#1
cewood Junior Member Posts: 3 Karma: 10 Join Date: Feb 2008 Device: Kindle 11th Gen, Kobo Clara BW	Clara BW Touch Detection Problems – Hardware or Firmware? I’m a recent Kobo convert after spending ~16 years in the Kindle ecosystem. The removal of the ability to download Kindle books from Amazon’s website was the final straw for me, along with the continued hardening of Kindle firmware against jailbreaks and De-DRM. I picked up a Clara BW because I like the form factor, which is almost identical to my Kindle 11th Gen Matcha. Unfortunately, that’s where the similarities seem to end. The reading and interaction experience on the Clara BW has been very frustrating compared to what I’m used to coming from a Kindle. Similar to other reports here and elsewhere, my Clara BW frequently misinterprets touch inputs. When trying to create an annotation, it often registers a page turn instead. Other times it doesn’t register anything at all, and after several attempts it may either register the annotation or trigger an unintended page turn. Even with tap-to-turn disabled, annotation attempts are sometimes ignored entirely, which makes the experience quite frustrating. I’ve tried factory resets, manual resets, and the usual troubleshooting steps, but the issue persists. I’m hesitant to request a replacement because I’ve seen reports of similar behaviour on replacement units. My suspicion is that this may be a software-level touch interpretation issue rather than hardware, particularly given reports that there are two hardware variants of the Clara BW and that the issue seems concentrated in one of them. Has anyone else experienced this problem? Does this sound like a known firmware issue, or more likely a hardware problem? I’m trying to determine whether it’s worth pursuing a replacement or waiting for a software update. My Clara BW is a P365 variant, running the 4.44.23552 firmware version.