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Originally Posted by porkupan
Can't agree with you more on this.
I know first hand that the PocketBook developers and marketing folks actually read users' comments (at the-ebook.org, which they selected as their official forum) and the software developers are often directed to implement users suggestions. I don't know how many people are engaged in PocketBook software development, but considering that Sony and Amazon make us wait for years for new features (Sony) or never actually provide software updates, PocketBook is way way more customer oriented.
I often wonder if people who are given power to make decisions at Sony and Amazon actually ever try to get grass roots input from regular users and accept some of it for action. I know that most of our "wish list" items for Sony were never implemented. I suspect Amazon pays as much attention to customers as Sony does. I have to admit that PocketBook, at least on the surface, appears to be a different kind of a corporate being.
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I think you are dead on point about how HugeCorp's work. With them it is not about turning out the best device, it is all about using the approved vendors, marketing agreements and doing things just well enough to get it out the door before the battery explodes.
It is never about what the consumer wants but rather about convincing the consumer what they want is actually wrong but here is what they really need.
Small companies on the other hand, differentiate themselves by doing exactly the opposite. They need to be better, faster and listen to their customers. Good companies also never knock the competition, they let their quality stand for itself and promote the quality.
Like I wrote, I think these guys have a winning design. It also will translate well into a larger format reader eventually. Can't wait to see it hit the market worldwide.