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coolblue · 11-03-2006, 01:59 AM

I have to say I tried very hard to love the Sony Reader. But string of bad lucks with Sony and the Reader have really hurt my confident level about the quality of Sony products.

OK, to start, I was just hair late of getting the order in to be one of the first batch. But I did order quickly through Sonystyle.com and waited patiently for 3 weeks. I had ordered the Reader as well as the case, but I cancelled the case after finding out the Reader actually includes one. During the three week, I come here to feed myself, drooling over those lucky ones already got it and loving it. Two weeks into the wait, I got an email from Sonystyle saying that the Reader will be shipped out around the 6th and I should be checking the status page there. I went there, and status showed that the Reader order has been cancelled! What?!#$. I called Sony and inquired about it, and the lady promised me that the order will go thru.
So Yesterday, I was happily surprised to receive the freshly minted Reader at my doorstep! Holy cow, that was quick. I think I must unpacked this thing in record time and before too long I was ordering my second ebook online... so far so good (except my Dell latitude would not read the connect CD so I have to use my desktop to transfer the file).
Things just turned from excellent to not so good when I wake up this morning and turn on my Reader and saw this white line across the top of the screen!!!, I knew this is not good at all. Tried everything I knew,reset, page up and down, reset again, .... stayed on the phone and on support chat line with someone who probably never touched a Reader. After few hours of this, I have to give up on this particular Reader and decided to return the thing. Remember I mentioned that my order status in a
cancelled state? Well, I can't just return it since according to the web I have cancelled my order! Damn, another call to sonystyle, at this point, it's anything but stylish. The guy did promise me to file a manual RMA for me, we'll see.
Still not giving up yet, I call the local Borders store and found out that they just got six Readers in stock. Wow, I could just drive there and brought it afterall without any wait, what a concept! Got to the Borders afterwork, and asked for the Sony Reader, well the clerk handed my the San Diego Reader, this reader is lot less costly (free). After repeating myself about the which 'Reader' I really wanted. I was finally handed over another fresh Sony Reader. Got home and checked for any signs of abnormallities. The screen is perfect, good so far (but I've been here before). I then tried to download the books I have purchased before. Some how Sony Connect software would hang everytime I plug this new Reader in. So what's going on, is it because I have previously installed my first Reader? But then I remembered that I could have up to 5 Readers +PC
allowed, so this should be ok. Any how, I have tried, 1) removed connect sw, reinstalling it three times. 2) de-activated the first reader 3).tried on second PC. non of which worked.
By this time, I am just really tired. I think in the process of rushing this product to customers, Sony have forgotton about quality control. Which is no different than the Notebook battery problem they had.
I thank you for reading throught my account of my 30 hours with the Reader. Instead of the Sony Reader, I'm probably be reading the San Diego Reader. It's shame, since during the 3 weeks of waiting, I was busy reformatting my documents to fit into the Reader screen size. P.S. the Connect Software truely sucks.

11-03-2006, 01:59 AM	#1
coolblue Member Posts: 12 Karma: 11 Join Date: Nov 2006	My 30 hour with the Reader I have to say I tried very hard to love the Sony Reader. But string of bad lucks with Sony and the Reader have really hurt my confident level about the quality of Sony products. OK, to start, I was just hair late of getting the order in to be one of the first batch. But I did order quickly through Sonystyle.com and waited patiently for 3 weeks. I had ordered the Reader as well as the case, but I cancelled the case after finding out the Reader actually includes one. During the three week, I come here to feed myself, drooling over those lucky ones already got it and loving it. Two weeks into the wait, I got an email from Sonystyle saying that the Reader will be shipped out around the 6th and I should be checking the status page there. I went there, and status showed that the Reader order has been cancelled! What?!#$. I called Sony and inquired about it, and the lady promised me that the order will go thru. So Yesterday, I was happily surprised to receive the freshly minted Reader at my doorstep! Holy cow, that was quick. I think I must unpacked this thing in record time and before too long I was ordering my second ebook online... so far so good (except my Dell latitude would not read the connect CD so I have to use my desktop to transfer the file). Things just turned from excellent to not so good when I wake up this morning and turn on my Reader and saw this white line across the top of the screen!!!, I knew this is not good at all. Tried everything I knew,reset, page up and down, reset again, .... stayed on the phone and on support chat line with someone who probably never touched a Reader. After few hours of this, I have to give up on this particular Reader and decided to return the thing. Remember I mentioned that my order status in a cancelled state? Well, I can't just return it since according to the web I have cancelled my order! Damn, another call to sonystyle, at this point, it's anything but stylish. The guy did promise me to file a manual RMA for me, we'll see. Still not giving up yet, I call the local Borders store and found out that they just got six Readers in stock. Wow, I could just drive there and brought it afterall without any wait, what a concept! Got to the Borders afterwork, and asked for the Sony Reader, well the clerk handed my the San Diego Reader, this reader is lot less costly (free). After repeating myself about the which 'Reader' I really wanted. I was finally handed over another fresh Sony Reader. Got home and checked for any signs of abnormallities. The screen is perfect, good so far (but I've been here before). I then tried to download the books I have purchased before. Some how Sony Connect software would hang everytime I plug this new Reader in. So what's going on, is it because I have previously installed my first Reader? But then I remembered that I could have up to 5 Readers +PC allowed, so this should be ok. Any how, I have tried, 1) removed connect sw, reinstalling it three times. 2) de-activated the first reader 3).tried on second PC. non of which worked. By this time, I am just really tired. I think in the process of rushing this product to customers, Sony have forgotton about quality control. Which is no different than the Notebook battery problem they had. I thank you for reading throught my account of my 30 hours with the Reader. Instead of the Sony Reader, I'm probably be reading the San Diego Reader. It's shame, since during the 3 weeks of waiting, I was busy reformatting my documents to fit into the Reader screen size. P.S. the Connect Software truely sucks.