MobileRead Forums - View Single Post

AColobus · 02-04-2026, 05:37 PM

Interesting! I have the exact same problem, which kicked in at about 10-11pm last night (GMT). I wonder if they're connected.

I was happily reading a book, tried to switch to another, and kept getting "can't open this book, try synching". Synching didn't work. I tried rebooting it, and ended up in the same situation as you. The three loading boxes don't display.

I've been through the Kobo help chat with a string of different customer service popping in. They had me try factory reset and then manual factory reset, but if they did anything at all, it's not obvious (things are meant to show on the screen, and they don't). Rakuten Kobo say there's nothing more they can do and I have to buy a new one.

I would also be very grateful for any suggestions to fix this.

02-04-2026, 05:37 PM	#2
AColobus Enthusiast Posts: 27 Karma: 71334 Join Date: Dec 2014 Device: Kobo Clara HD	Interesting! I have the exact same problem, which kicked in at about 10-11pm last night (GMT). I wonder if they're connected. I was happily reading a book, tried to switch to another, and kept getting "can't open this book, try synching". Synching didn't work. I tried rebooting it, and ended up in the same situation as you. The three loading boxes don't display. I've been through the Kobo help chat with a string of different customer service popping in. They had me try factory reset and then manual factory reset, but if they did anything at all, it's not obvious (things are meant to show on the screen, and they don't). Rakuten Kobo say there's nothing more they can do and I have to buy a new one. I would also be very grateful for any suggestions to fix this.