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It does sound like you got a bad unit. But, before giving up on the Kobo, I would try setting up a new Kobo account, (or reset the kobo and put it in sideloaded mode.) just to rule out something going wrong with the cloud account sync being the cause of your problem.
But if it is, indeed, a faulty device, I don't think there is anything in particular you can do but take the same chances as everyone else. There's always going to be a certain percentage of devices that are bad, and Kobo's are not particularly robust to begin with.
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