Quote:
Originally Posted by Byrdie
... this time when it loaded my Home and Library pages I saw no covers, just placeholder icons, and whenever I tried opening a book I knew very well was on there I got a popup saying: "Item Not Available. The item you were reading has been removed and is no longer available on your Kindle" with an OK button.
This happened with ALL my books, not just the KU ones. And ALL documents -- books I'd sideloaded using the approved Send-To-Kindle method and never had any vanish on me or lock me out of before.
I tried deleting and downloading some of the books again but soon found that was impossible. Nothing wrong with my wifi connection, but nothing happens at all when I go to sync, download or remove anything. And for some reason, I am seeing pretty bizarre numbers when I check how much room is left on it. It says I have 0.01 GB left out of 0.48 GB. That makes absolutely NO sense! My Paperwhite is a 16 GB model and I've barely used 2 GB since I bought it two years ago.
I think my books may actually still be on it somewhere, as on waking it I can see the covers briefly flash before it displays pages full of blank cover icons that do absolutely nothing but tell me "ITEM NOT AVAILABLE" every time I try to open a book.
Anybody have a clue what caused this mess? ...
:-(
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I wish I did, since it just happened to me. I'd been reading on mine (paperwhite 11th gen while waiting for my kid to finish choir practice, everything was fine. Practice finished, we went home, I opened my kindle again. Place holder icons instead of thumbnails of covers, and "ITEM NOT AVAILABLE" every time I try to open a book. No responses to attempts to delete - that is, I hit the three dots, select remove download and... nothing happens.
Reboot by holding the power switch down to trigger it. Nothing changed. Try again. Still nothing. Poke at settings and find library & storage management. Which showed exactly the same space available and space left that you got. Select 'manual removal' for clearing space. Nothing changes, the books are still showing up in the list, and are NOT AVAILABLE. Give up for the night but leave it charging overnight.
in the morning straight off the charger: no change. all ITEM NOT AVAILABLE. Plug it into my computer to see what Windows thinks the used space and free space are. Pull up Calibre DISPLAY BOOKS ON DEVICE, which looks about right, meaning they are all there, and delete all books by a couple authors via Calibre. Check the Properties display in Windows. Hey, lookie there, it's normal. Used space 4.3GB, Free 22.9GB. Eject and now everything looks right and behaves the way it should.
I suspect it was the plugging in to the computer that triggered whatever needed to happen to fix it. But I don't know. Still, for other people who might run into this, I've posted the steps I took that probably had something to do with bringing the functionality back to normal. I'm really glad it worked.
The only alternative I could think of was doing a robocopy backup, reset to factory, reload via robocopy and then manually sort the bulk of the books because over a thousand are side-loaded which means Amazon doesn't track them. And the robocopy theoretically puts back the info, but the device is very slow to work through it. At least it has been on the few occasions I've done that before.