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Originally Posted by Cthulhu
@yvan:
I'm not sure whether I should feel sad, scared, or anything at the fact that as a customer I know more about a product than the seller ;-
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Most shop retailers barely know what they sell. Their craft is selling. As long as there is an incentive and a sales promise, they go at it. I don't blame them. If it's a chain, it's even worse.
Then there is the problem of cheap personnel...
Adequately forming someone in a volatile, increasingly broadening category, (as electronics is) must be a daunting and expensive proposition.
We must also consider that the coming to market of a new product is also accompanied by secrecy, which compounds the problem. There is no time to "pre" form employees in time to meet the elitists.
By the way its out job to help them evangelize e-books.
We must be patient.