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I'm in the same situation. My credit didn't show up when I registered the device (took 5 goes to register too, don't know if that's related). Used the contact sony link and got a mail back asking me to call the support number.
Called the number, got someone who hummed and hared a bit before trying to put me through elsewhere and the line went dead (using a skype phone as I'm in the UK).
Sony're gits.
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