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I have to agree with Cactus Chef about the customers who seem to expect you to be able to fix issues with cloud services. Though the current AWS outage did give me a chuckle when one company I dealt with complained that they were unable to login since they had moved everything to the cloud. A move which I argued against when the original decision was being made. At that time, I was just being old fashioned in wanting enough on premise services for minimal operation. Now that they have had at least three outages, they are discussing bringing those minimal services back in house. Admittedly, one of the outages was when their fibre line was damaged during construction so not cloud services related.
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