[mops]

Hello!

I have Libra 2 for 1 and half years, no issues whatsoever until now.
Yesterday when I was reading a book, when I ended the Kobo did not remember where I stopped to read. I did not put much weight onto that. Today I finished a book and wanted to open a new one and it said something about adobe error. So I also found out that I cannot delete any book that is already on my Kobe. I can put Kobe to sleep, I can power on and off, I can connect to wireless.
Since then (whole day) google is my friend. So, what I tried:
- soft reset
- factory reset via settings - nothing happened, nothing got deleted.
- manual factory reset - at the first try the screen did go black and then did some things but nothing reseted.
- I connected it via usb with cable, I can see the Kobe on my pc, I can open folder, I can delete books but after I restart Kobe the books return. They never delete from the reader.
- I connected to Calibre but there were some connection issues.
- I connected to Kobo Desktop and it did not find my reader - it was slow also and had to shut it down multiple times.
- I talked to support but after some time they did not respond to me any more.
- I did account restore, I did account off/on.
- Mostly I clicked to everything in settings.
- I had my reader connected to power and then tried factory reset. Did nothing.
- I wanted it to update, sync error.
- Wanted manual update but when I want to download file koboroot or any other via usb to folder .Kobo it says error, cannot read it.

It just keep returning to that same percentage of the book I already read.
I cannot open books (not authorized to open). I can search read/unread. So the reader is responding, but I cannot read anything, I cannot update, I cannot delete, I cannot reset.

If anyone has any thoughts about this?
Here in my coutry we dont have service for Kobo - I bought it via Amazon.

Thanx,
Valentina