[sparksdls]

I got a new Paperwhite SE to go with my Scribe. I have about 1000 Kindle books that I wanted to load so I started downloading them by selecting to load all books in a single collection, of which I have a number. I did this over a gigabit network connection. I found that the Kindle would freeze after a couple of minutes. After a short while, an Application Error msg. would pop up and it would then go to a white screen. It would not come out of the freeze after waiting for several minutes so I forced a restart. After restart, it would again freeze after a few minutes. I did a full reset of the Kindle, a restart of my modem, and tried again – same results. I did a long debug with Amazon Support and after passing me along through multiple people, the last guy said to return the Kindle, it was defective. I continued my own testing and found that while the Kindle the frozen on the white screen, downloads were continuing. I also found that if I just downloaded four or five books at a time, I could do that for a while before another freeze occurred. I also found that downloaded multiple titles using the web interface also caused freezing. I went through this process for all of my collections until I had all downloaded and now it works fine. Amazon Support was a waste of time.