Quote:
Originally Posted by Quoth
But in some countries they are obliged to replace or refund if faulty. I don't know how the EU & UK "distance selling" regulations work with downloads.
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In the UK, according to this
government document, page 9, section 2.5:
5 Cancellation rights: digital content/downloads
In a nutshell, a consumer has the following cancellation rights:
- Retailers must not supply digital content within the 14-day cancellation period unless the consumer has given their express consent to waive the cancellation period.
- The consumer must also acknowledge that once the download starts they will lose their right to cancel.
- If a consumer wants to download digital content within the 14-days cancellation period they must give their express consent to waive their cancellation rights.
I never download a price match until the refund has been applied. It rarely takes more than a day.