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I imagine that most people buying Kindles are buying their first eReader, or replacing one that they bought a long time ago. They will know nothing about Amazon practices like killing D&T, like deleting books, like forcing firmware upgrades unless you jump through undocumented hoops to avoid that. They won't know, and even if they did, they won't care - because they don't understand the potential negative ramifications of these practices. Amazon (and other vendors) depend on this "customer ignorance syndrome" to sell all the things they do. They would actually be fools not to take advantage of it, since it's so widespread. The customers who are knowledgeable, care, research their purchases, and get upset about problematic things are such a minuscule fraction of their customer base that they may be completely ignored without consequence. Which is exactly what Amazon does. This is the world we live in. And it's going to get worse, not better. Idiocracy, while the dumbest movie ever written, was prophetic.
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