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Rmeister:
Many reviewers fall into that trap. They try to see what they want, not what is there.
I am reminded by an essay in Popular Science that had a big pile of gadgets piled up and said "The gadgets Suck!" The idea being that many companies rush items into production with little or no inovation or thought to longevity. The author said that tech producers need to realise that techies will beat a path to your door for a better e-text Reader. ;-
On this forum, it seems that SONY is making a genuine effort to listen to their target market. Either they've come around to customer service, or this is all a clever ruse.
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