Quote:
Originally Posted by DNSB
At work we once rolled out an new piece of software with an online manual. The first time you opened the program, you were presented with the manual and required to read all 16 pages with a checkbox at the bottom of the last page to confirm that you had read the manual. The average user read the manual in under 10 seconds and then whinged at the help desk about items covered in the manual. The canned responses were basically, "This is covered on the <insert page number> of the manual. Please take more than the <insert recorded length of time> to re-read the manual."
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Going there, being that user.... minus calling help desk
