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It sounds like the reviewer is judging the device based on what he wants it to no, rather than how successfully it accomplishes what it is designed to do. They are two very different things.
I think the reader is an excellent piece of hardware hobbled by some bad software. That is just how you want it, however; software is easier to change.
On the other hand, I have no real love for Sony given their antics in the last several years. They've pissed off a lot of people, and journalists will jump on bad news like fat on a mother-in-law because it sells. Sony has some serious image building to do.
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