Hi,
Last weekend, the following happened with my beloved Libra 2 (bought in June 2022):
- I was reading (with ~60% battery remaining) and made a highlight or a dictionary lookup (don't remember);
- The device froze for a couple a seconds;
- It then skipped to the beginning of the chapter I was reading and switched to the default publisher font (instead "Caecilia" which I was using);
- Tried to change back the font, but the dropdown didn't list all of them, only the Kobo* or Rakuten* ones;
- Exited the book and tried to open another one: got an error message saying that the format was not valid or the file corrupted (don't remember the exact wording);
- Tried to open the original book again: same error message;
- Put the device to sleep with the power button: the device looked asleep and displayed the book cover;
- Tried to wake it again: nothing happened.
It's now frozen and I cannot get it to start-up. 😕
I tried:
- Manual resets (both the "power button down for 30 seconds" and the "page-turn + power button down for 30 seconds" types) => Doesn't do anything;
- Connecting it to a charger => Doesn't do anything, the white LED does not light;
- Letting it charge for a couple of hours and then resetting it => Doesn't do anything;
- Connecting it to my PC: the disk got mounted once under a generic name, but looked empty. I tried again, and the disk does not seem to be detected at all. I may try on a Linux machine later to see if I get more information.
The warranty is long expired but I love this device and want to try to fix it. I would really appreciate some help/guidance from this forum!
Has any of you seen something similar before?
The erratic behavior before the complete freeze makes me think of a memory or file system corruption. Could a corrupted microSD card explain what I see?
Any idea about what I could try to investigate this further?
Regards,
--
Rkob