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Old 05-09-2009, 02:24 AM   #2002
phenomshel
ZCD BombShel
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Posts: 4,793
Karma: 8293322
Join Date: Jan 2009
Location: The Frozen North (aka Illinois, USA)
Device: iPad, STB Kindle Oasis
Quote:
Originally Posted by Robertb View Post
Dear Shel:

My God, do not wait. I want you happy. Please contact Walter at: www.walters@teamresearchinc.com and Walter will get this right for you. Mention that you know Robert B from Mobileread Forum. He is expecting your email!!

We'll get this right!
Robert, sorry for the delay in sending that email, I had to work tonight. I'm composing it now. I don't expect to hear anything from Walter til after the weekend, of course.

I am happy with my EZ Reader, Robert, I don't want you to worry that I'll be an unhappy customer. This unit has always had problems with .lit files - for the longest time I thought it was normal behavior, which is why I haven't said anything sooner. Thanks for the excellent and timely response here, I've always said that Astak and you have the best customer service around and this only proves my point!
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