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Originally Posted by tombert
You didn't happen to do anything else did you? I ended up bricking it in the same way, it's stuck on update, I've had the fastboot flash of the stock boot.img queued up for almost twenty minutes and I've made no progress.
Is there a button I need to press or something?
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I figured it out, at least one way, and I haven't seen it documented so I will put this here so that it gets scraped by search engines.
On the factory reset screen, if you hold all four of the face buttons *and* the power button at the same time for ~15 seconds, and plug in the USB *while still holding all these buttons*, that seems to get it into fastboot mode. From there I was able to flash the stock boot.img, do a factory reset, and it's back to its normal function.
Holding all those buttons and plugging in the cable is easier said than done. It helps if you have another person to plug in the cable.