Quote:
Originally Posted by sfernald
I don't really feel that bad for people that get their account closed. I know for a fact there is a certain type of customer who is trigger-happy about returning stuff. They feel it is their God-given right to return anything and everything they buy. Target has had to substantially change their return policy because of abuse by customers. These people raise the cost of stuff at Amazon and other discount stores for the rest of us. Amazon is just protecting their viability by removing their worst customers, and let there be no doubt if you are returning stuff you ARE among their worst customers (because most customers don't return anything).
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Yeah, I pretty much never return anything, but I had a coworker who used to return EVERYthing! and she bought a lot by mail order too. She'd buy a coat, send it back. Buy dresses, return them.
She had a major case of buyers remorse as a chronic condition, I decided; and she tended to feel generally guilty. I would guess guilt about spending money was part of the reason she returned so much.
I suppose a store system might try for a general purge of all high-rate returners.