Thread: All this Kindle love by the press...how about the Sony Reader?
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Old 05-08-2009, 11:32 AM   #13
DixieGal
Hi There!
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Join Date: Feb 2008
Location: Ft Lauderdale
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Quote:
Originally Posted by notsure View Post
I had some pixel "issues" with the first PRS-505 I ordered from Dell(.ca).

When I called Dell they said it's a Sony product and I needed to call them - they did happily supply me with a toll free support number.

When I called Sony they basically said as long as I could still read the letters, no matter how bad the pixels were, I was out of luck. This left a very bad taste in my mouth and I let them know it.

In the end, the only way to resolve my issue was to send the product back to Dell. If I could have found an equivalent, non-Sony product I would have jumped on that. Since I didn't find anything that appealed to me, I re-ordered a Sony from a new store (about 3 weeks left before I actually get my Dell refund).

THAT'S HORRIBLE! I hope the new one is much better. Have you gotten it yet?
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