Quote:
Originally Posted by coase
I had a great high end SACD player from Sony that needed to be sent in for repairs. It came back scratched and dented. I ranted and complained to various channels. They basically shrugged their shoulders and said, "It works, right?" In contrast, I've had emails from Amazon even about customers grousing in the forums about various issues.
|
I had some pixel "issues" with the first PRS-505 I ordered from Dell(.ca).
When I called Dell they said it's a Sony product and I needed to call them - they did happily supply me with a toll free support number.
When I called Sony they basically said as long as I could still read the letters, no matter how bad the pixels were, I was out of luck. This left a very bad taste in my mouth and I let them know it.
In the end, the only way to resolve my issue was to send the product back to Dell. If I could have found an equivalent, non-Sony product I would have jumped on that. Since I didn't find anything that appealed to me, I re-ordered a Sony from a new store (about 3 weeks left before I actually get my Dell refund).