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Originally Posted by Fat Abe
I have purchased Kobo e-readers directly from Kobo in the past, but the shipping was not free to HI. Can someone even get a 2-yr warranty policy on Kobo devices? The advantages of using Amazon outweigh using Kobo. If the unit is a DOA, I can easily return it at a local Whole Foods Market. With the decline of government services, losing US mail is now a serious risk for all consumers. It is far easier dealing with Amazon services than the Minerva bot that Kobo uses. Has anyone experienced tariff issues recently?
The quality of many imported electronic devices are very uneven. I have had to replace lithium batteries on Kindles, and possibly one on a Kobo reader. Having close to 25 readers from various companies, I consider reliability to be much more important than even performance.
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I bought my first Kobo from Chapters in Canada. I bought it online on Wednesday or Thursday (Thanksgiving in the US) and it arrived on Sunday. I did have to pay shipping, but with the exchange rate back then I got it for slightly less then I would have from Kobo.