[Jack Knight]

Hello everyone,

I'm writing this post at the end of my wits, I genuinely don't know what's happening.

So trying to be clear :
- I gave my old kindle with buttons to my mother
- I had the hardest time registering it to her amazon account because somehow I needed to enter a code sent to me on my email (without the kindle saying anything other than the login was wrong).
- Now the kindle is indeed registered to her account but even with it being updated to the last version available for her model, I can't send books to it via the Amazon website.
On the reader itself, there is zero archive, no trace of any purchases.

And unrelated but in fact very related : I bought her a new ebook. Can't download it via kindle for pc without it asking for an update. Which I won't do because the whole point of using this trash is to get the file and dedrm it in calibre.

I hope I make even the slightest sense, any help appreciated.