Quote:
Originally Posted by fogice
My wife's Clara BW has had the following happen twice: while in the middle of reading, the screen will lock up completely. Tapping the screen or the power button does nothing. Somehow, while trying to get it past this point by holding down the power button, the device does a full factory reset and erases all the content and settings.
I know that the last time this reset, the Kobo was plugged into the wall to charge it to see if that would unfreeze it.
|
Just addressing the factory reset issue: the problem was having it plugged into the wall while you inadvertently performed the correct button presses to tell the device to factory reset.
"Connect your eReader to a power source by doing one of the following:[...]
- Press and hold the power button until you see the words “Powered off” on the screen and until the power light turns off.
- Release the power button.
- Hold the power button down until the power light blinks rapidly"
https://help.kobo.com/hc/en-us/artic...-Kobo-Clara-BW