Quote:
Originally Posted by Quoth
The contract with carrier is the shipper anyway.
Just mention SoGA or whatever it is in UK.
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I sent them a follow up email stating that UK law allows a 14 day cooling off period aside from the fact that it's the wrong item sent so theres no ambiguity, I did not receive what I ordered, I also mentioned that I had informed them it was the wrong item within 3 hours of receiving it - still no response yet.
If I do not hear by tomorrow evening I will send them another email stating I am going to take it further with the consumer ombudsman (or whatever they are called), this is so silly for such a simple matter, all they had to say was ever so sorry here's our returns department send the item back and we will send out the correct one!