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Ok, thank you for your replies.
My laptop runs on Windows 10, I downloaded Calibre at the end of last month and according to the download page it says: calibre 64bit
Version: 7.26.0.
I haven't updated or downloaded anything else.
As I said previously, I followed the instructions on the FAQ page of Calibre it said - start a command prompt (press the Windows key and R; then type cmd.exe in the Run dialog that appears). At the command prompt type the following command and press Enter:
calibre-debug -g
A lot of things came up but nothing meant anything to me. I took a photograph of it as I wasn't sure what else to do and I am hoping that I can add that to this message.
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