Quote:
Originally Posted by birdplan
Kobo may be tightening its policy. Today I purchased an e-book from Kobo at $21.99 having already priced it at Amazon at $9.88. I claimed the difference but Kobo denied my claim.
"Unfortunately, the Price Match credit does not apply to your purchase due to the following reason(s).
- The book on the competitor's site was less expensive due to a promotion or other offer"
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If they do that to me, I shall also be returning the book. So far it hasn't happened, even though several were obviously on offer.
The plain words of the price match guarantee don't say anything about offers.
"All books at Kobo are backed with our Price Match Guarantee. If you find the same eBook or audiobook on another website for a lower price, we'll credit you the difference plus and extra 10%.*"
"* 10% of the competitor's price, within 7 days of purchases."
There are
Terms and Conditions, but the only exclusions on competitor's offers are the price must not be lower due to:
"advertising error; misprint; combination promotion (e.g., gift with purchase); after-sale rebate offer; or preferred-customer, or other similar discount."
None of which sounds like they apply in your case.
Do you ask them to reconsider their decision? Or did you just go straight to a return?