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Old 03-12-2025, 09:13 PM   #17471
DNSB
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Posts: 47,402
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Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos
Quote:
Originally Posted by pdurrant View Post
Let me check what's happened for me in the price matches I've done:

Book 1: VIP Price: £ 5.21, Match Price: £0.99, Refund: £. 4.32, Price: £0.99

For the first one, I didn't work out what it should have been. I think it should have been a refund of £4.42, giving a final price of £0.89.
The difference would be £5,21-£0.99 = £4.22 + 10% of £0.99 = £0.10 so £4.32 is correct and the final price would be £0.89.

The one time I queried a refund, the most likely issue was the person who handled the refund entered the Kobo price as $14.59 as the price instead of $15.49 and Kobo corrected the issue within an hour of my query. The refund showed as $5.60 instead $6.50.
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