Quote:
Originally Posted by pdurrant
Let me check what's happened for me in the price matches I've done:
Book 1: VIP Price: £ 5.21, Match Price: £0.99, Refund: £. 4.32, Price: £0.99
For the first one, I didn't work out what it should have been. I think it should have been a refund of £4.42, giving a final price of £0.89.
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The difference would be £5,21-£0.99 = £4.22 + 10% of £0.99 = £0.10 so £4.32 is correct and the final price would be £0.89.
The one time I queried a refund, the most likely issue was the person who handled the refund entered the Kobo price as $14.59 as the price instead of $15.49 and Kobo corrected the issue within an hour of my query. The refund showed as $5.60 instead $6.50.