MobileRead Forums - View Single Post - Broken Sony PRS-700 Exchanged for $29!

Pangolyn · 05-06-2009, 11:08 PM

I started here: http://eservice.sony.com/webrma/web/index.do and entered in PRS700 and my zip code. That took me to a page with this quote:

Based upon the purchase date you entered, your unit is no longer covered under warranty. The charge for this exchange is $99.00 (plus applicable taxes).
Sony will ship to you the same or comparable Sony Factory Reconditioned model at no charge.

I called Sony instead of filling out the form online to make sure I wasn't going to have to pay $99 just to find out that they won't repair it. The date was within warranty, but I knew the repair wouldn't be under warranty so I left the date blank.

05-06-2009, 11:08 PM	#5
Pangolyn Enthusiast Posts: 38 Karma: 10 Join Date: May 2009 Device: PRS700	I started here: http://eservice.sony.com/webrma/web/index.do and entered in PRS700 and my zip code. That took me to a page with this quote: Based upon the purchase date you entered, your unit is no longer covered under warranty. The charge for this exchange is $99.00 (plus applicable taxes). Sony will ship to you the same or comparable Sony Factory Reconditioned model at no charge. I called Sony instead of filling out the form online to make sure I wasn't going to have to pay $99 just to find out that they won't repair it. The date was within warranty, but I knew the repair wouldn't be under warranty so I left the date blank.