Quote:
Originally Posted by Quoth
I only get offered a phone call (Amazon UK). But it has a synthesised voice that asks you for the three digit code that is spoken, but the 1st digit is never clear, so after 2 attempts they hang up.
How do you contact CS?
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I usually start with the online chat, then "force" it to send me to a rep instead of the useless question/answer tree (basically keep selecting need more help or whatever option(s) that lead the system to get you to a live person). Sometimes my refunds get processed in chat, other times, I've requested to talk to someone, in which case they call me, not me them, so I don't have a code I need to put in.
Annoying, but good luck!
also, if you do it later at night, they might just be annoyed enough to just give you what you ask for without question. I had an issue with an Audible book and I spent less than 10 min total and dude even gave me an extra credit for the inconvenience, lol. the two times I've reached CS in evening have been the fastest resolutions. Daytime? forget it.