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What you see in your screenshot is normal when no ereader is connected to your PC and Calibre. Connect an ereader, the menu options will become enabled.
From that menu, click on "Driver" and then "Customize current Driver".
In one of those tabs you can then enable Update metadata on device. Then whenever you connect your ereader it will automatically update.
Also you should be aware that in an upcoming release, the KoboUtilities plugin will be deprecated and that functionality will be part of Calibre core.
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