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Well after being disconnected 3 times I managed to get Amazons customer services email address so I will be making an official complaint about the removal of download and transfer.
Interestingly the last lady on the chat was very helpful, she just gave me the email address no trying to avoid the issue, but when I said why I wanted to make a complaint she apologised and said that the technical team was trying to resolve the issue - now did she misunderstand what I was complaining about or is maybe Amazon going to backtrack from this decision?
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